Contact Us for Hassle-Free Returns or Any Support Issues Using the Form Below or Drop Us a Line:
Monday-Friday 9AM-3PM MDT
NOTICE: We will be unable to answer the phone on April 15, 2022. However, we will be responsive via email.
CALL: 1-719-999-5008 | EMAIL: [email protected]
We know it is frustrating to buy a piece of clothing just to find out it doesn’t fit properly and then have to pay to return it which is the main reason we offer FREE returns for items from orders over $65*. We stand by our products and guarantee them to work as expected, even our used products. Some conditions do apply. Please read our entire return policy below.
Returns are easy. Just email us with your order number and reason for return and we will send you a prepaid return label. All you have to do is place that return label on the return package and give it to your mailman or take it to a UPS drop point.
Orders for Sale items are final. Returns and exchanges are NOT accepted for items that were purchased at a sale price.
All items must be returned undamaged with tags still attached (if applicable) within 30 days of purchase. Any item that is returned in any condition other than the original condition will be subject to restocking fee of up to 50%. To avoid restocking fees do not remove tags from clothing until after it has been tried on and fits as expected. We accept all returns with the exception of consumables such as MRE’s, chem-lights, batteries, medical supplies etc.
Please note: Returns must be mailed back to Venture Surplus within 14 days of the return being started. The prepaid return labels that we provide are void after 14 days and will no longer work. Returns that are not sent back to Venture Surplus within the 14-day window (after the label is received) are subject to a restocking fee of up to 50%.
*All returns are free for orders that totaled $65 or more. Basically, if your shipping was free, your return will be free. If the order was less than $65 then you (the buyer) are responsible for the return shipping cost. We will send you a prepaid return label and deduct the cost from your refund. If an item is being returned due to a mistake on our end, we will send you a prepaid label and cover the return shipping cost. Only one return per order.
Call Us
Monday-Friday 9AM-3PM MDT
Email Us
24/7
*Venture Surplus is closed on all federal holidays. Please use email on those days to submit your questions, comments, or issues.